gamdam Privacy Policy

1. Introduction

gamdam ("we", "us", "our") is committed to protecting the personal information of all players who use the gamdam platform at gamdam.net. This Privacy Policy sets out in clear terms what personal data gamdam collects, the legal bases on which we process it, how long we retain it, who we share it with, and the rights available to you as a data subject.

gamdam operates as an online casino and sports betting platform serving Pakistani players under an international gaming licence. As part of that licence, gamdam is subject to strict data protection obligations that are broadly aligned with internationally recognised privacy standards, including GDPR principles. While Pakistan's Personal Data Protection Bill continues to develop, gamdam applies robust privacy practices that exceed the current regulatory minimum as a matter of policy.

This policy should be read alongside gamdam's Terms & Conditions and Responsible Gaming Policy, both of which reference and incorporate this Privacy Policy.

2. Data Controller

For the purposes of applicable data protection law, gamdam is the data controller in respect of all personal data collected from players using the gamdam.net platform. This means gamdam determines the purposes for which your personal data is processed and the means by which that processing takes place.

If you have any questions about how gamdam handles your data, or wish to exercise any of your data protection rights, you may contact the gamdam Data Protection team at any time. Contact details are provided in Section 16 of this policy.

3. Personal Data We Collect

gamdam collects the following categories of personal data from players:

4. How We Collect Your Data

gamdam collects personal data through the following methods:

• Direct interactions: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or responding to a survey;
• Automated technologies: Technical data collected automatically when you browse gamdam.net, including through cookies, web beacons, server logs, and device fingerprinting technology used for fraud prevention;
• Third-party sources: Identity and sanctions data from licensed KYC verification partners; payment confirmation data from JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank; fraud detection signals from our security service providers;
• Publicly available sources: Publicly available information used to verify your identity or assess fraud risk, including where required by our licensing authority.

5. Why We Use Your Personal Data

gamdam uses your personal data for the following specific purposes:

• Account management: To create, maintain, and manage your gamdam player account and provide access to all platform features including cricket betting, slots, and live casino;
• Identity verification (KYC): To verify your identity, age (21+), and payment method ownership as required by our gaming licence and anti-money-laundering obligations;
• Payment processing: To process PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, and to maintain accurate transaction records;
• Fraud and AML prevention: To detect, investigate, and prevent fraudulent transactions, money laundering, bonus abuse, multi-accounting, and other prohibited conduct;
• Responsible gaming: To monitor gaming behaviour, identify potential signs of problem gambling, apply deposit limits and self-exclusion requests, and comply with responsible gaming obligations under our licence;
• Customer support: To respond to your queries, complaints, and requests through live chat and email;
• Legal compliance: To comply with applicable laws, regulatory requests, court orders, and obligations under our international gaming licence;
• Platform improvement: To analyse aggregated, anonymised data on player behaviour to improve gamdam's platform, game offerings, and user experience;
• Marketing communications: To send you promotional offers, bonuses, and updates about PSL cricket betting events or new gamdam games — but only where you have explicitly consented to receive marketing communications.

6. Legal Basis for Processing

gamdam processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the gamdam Terms & Conditions — including account management, payment processing, and customer support;
• Legal obligation: Processing necessary to comply with KYC, anti-money-laundering, and responsible gaming requirements under our international gaming licence and applicable law;
• Legitimate interests: Processing for fraud prevention, platform security, abuse detection, and improving our services — where those interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have given freely-given, specific, informed, and unambiguous consent that can be withdrawn at any time.

7. Sharing Your Personal Data

gamdam shares personal data with the following categories of third parties, all of whom are bound by strict data protection obligations:

• KYC and identity verification providers: Licensed third-party services that process CNIC data, document scans, and liveness checks to verify player identity on behalf of gamdam;
• Payment service providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and their respective payment infrastructure partners, to the extent necessary to process your transactions;
• Fraud prevention and security services: Third-party fraud detection and device fingerprinting providers who assist gamdam in identifying and preventing prohibited conduct;
• Gaming licence authority: gamdam's international licensing authority may require access to player data for regulatory oversight, audit, or investigation purposes;
• Legal and law enforcement authorities: Where gamdam is required by applicable law, court order, or a legitimate regulatory request to disclose player data;
• IT and infrastructure providers: Cloud hosting, database, and cybersecurity service providers who process data on gamdam's behalf under data processing agreements.

8. International Data Transfers

gamdam's primary servers are located in jurisdictions covered by our international gaming licence. Some of the third-party service providers referenced in Section 7 may process personal data in countries outside Pakistan. Where such transfers occur, gamdam ensures that appropriate safeguards are in place — including contractual data transfer mechanisms, data processing agreements, and technical security requirements consistent with industry standards.

gamdam does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without first implementing appropriate contractual and technical safeguards. If you would like further information about the specific safeguards in place for any international data transfer, please contact gamdam at [email protected].

9. Data Retention

gamdam retains personal data for the following periods:

When the applicable retention period expires and no legal obligation requires continued storage, gamdam will securely delete or anonymise your personal data. Anonymised data (from which you cannot be identified) may be retained indefinitely for statistical and analytical purposes.

10. Security Measures

gamdam employs a multi-layered security architecture to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and gamdam's servers;
• Encrypted data storage for all personal data and financial records held on gamdam's infrastructure;
• PCI-DSS compliant payment processing — gamdam does not store raw card or mobile wallet credentials on its own servers;
• Role-based access controls ensuring that only authorised gamdam personnel can access personal data, and only to the minimum extent necessary for their role;
• Regular penetration testing and vulnerability assessments conducted by independent cybersecurity specialists;
• Two-factor authentication (2FA) available for all player accounts and mandatory for all gamdam administrative access;
• Intrusion detection systems and continuous monitoring of gamdam's platform for anomalous activity;
• Staff training — all gamdam employees who handle personal data receive mandatory data protection training.

11. Cookies and Tracking Technologies

gamdam uses cookies and similar tracking technologies on gamdam.net to deliver a functional, personalised, and secure experience. Cookies are small text files stored on your device when you visit gamdam.net.

Types of Cookies Used by gamdam

• Strictly necessary cookies: Essential for gamdam.net to function — including session management, login state, and security tokens. These cannot be disabled;
• Functional cookies: Remember your preferences such as language, display settings, and favourite games to personalise your gamdam experience;
• Analytics cookies: Collect anonymised information about how players use gamdam.net to help us improve the platform — including which pages are most visited and how players navigate between sections;
• Security and fraud prevention cookies: Used by gamdam's fraud detection systems to identify unusual patterns of behaviour and protect the integrity of the platform;
• Marketing cookies: Used only with your consent to deliver relevant promotional content about gamdam bonuses, PSL cricket betting offers, and new game launches.

You can control non-essential cookies through your browser settings or by contacting gamdam support. Note that disabling certain cookies may affect the functionality of gamdam.net. By continuing to use gamdam.net after being presented with our cookie notice, you consent to the use of cookies as described in this section.

12. Marketing Communications

gamdam will only send you marketing communications — including bonus offers, PSL cricket betting promotions, new slot announcements, and seasonal casino promotions — where you have explicitly opted in to receive them at the time of account registration or thereafter.

You may withdraw your consent to receive marketing communications at any time by:

• Clicking the unsubscribe link in any gamdam promotional email;
• Updating your communication preferences in your gamdam account settings;
• Contacting gamdam support at [email protected] with a request to opt out.

Withdrawal of marketing consent does not affect the lawfulness of any processing carried out before the withdrawal. gamdam will continue to send you transactional and service communications (such as account verification emails, deposit confirmations, and KYC request notices) regardless of your marketing preferences, as these are necessary for the operation of your account.

13. Protection of Minors

If you are a parent or guardian and believe that a minor has registered on gamdam using false age information, please contact gamdam immediately at [email protected]. gamdam takes the protection of minors extremely seriously and will investigate all such reports as a priority matter.

14. Exercising Your Data Protection Rights

As described in the overview section above, gamdam players hold a number of rights with respect to their personal data. To exercise any of these rights, please submit a written request to gamdam's Data Protection team at [email protected] with the subject line "Data Protection Request".

Your request should include:

• Your full legal name as registered on your gamdam account;
• Your gamdam account username or registered email address;
• A clear description of the right you wish to exercise and, where relevant, the specific data or processing activity your request concerns;
• A copy of your CNIC or other identity document so that gamdam can verify your identity before processing the request.

gamdam will respond to all valid data subject requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 60 days, in which case gamdam will notify you of the extension and the reason within the initial 30-day period. gamdam will not charge a fee for handling data subject requests unless a request is manifestly unfounded or excessive.

15. Changes to This Privacy Policy

gamdam reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our operational practices, or the features available on gamdam.net. When material changes are made to this policy, gamdam will notify registered players by email to the address associated with their account and will update the "Last Updated" date at the top of this page.

Your continued use of gamdam.net following the publication of a revised Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with any changes to this policy, you should stop using gamdam.net and contact gamdam support to discuss the closure of your account.

gamdam recommends that all players review this Privacy Policy periodically, particularly before making significant deposits or disclosing additional personal information. Previous versions of this policy are available on request by contacting gamdam support.

16. Contact Us

If you have any questions, concerns, or complaints relating to gamdam's handling of your personal data, or if you wish to exercise any of your data protection rights, please contact the gamdam Data Protection team through the following channel:

gamdam is committed to resolving all data protection queries and complaints promptly and transparently. If you are not satisfied with gamdam's response to your complaint, you may escalate your concern to the relevant data protection supervisory authority or our licensing regulator, details of which are available on request.

This Privacy Policy is governed by and construed in accordance with the laws applicable under gamdam's international gaming licence jurisdiction. It is made available in English and is intended to be fully accessible and understandable to all Pakistani players on the gamdam platform.